Terms of service

Draft placeholder. The store owner must replace this with terms reviewed for Nepal before launch.

Wallet top-ups are non-refundable

Any money you load into your Mao wallet (by Fonepay QR or any other method) is non-refundable. Wallet balance can only be spent on products in this store. It cannot be refunded, withdrawn, cashed out or transferred to another account.

A payment is added to your balance once it goes through. If a payment takes longer, we email you when it has been added.

Wallet price

Orders paid from wallet balance that has been in your Mao wallet for 24 hours or more are charged the wallet price shown on each package. Your oldest balance is used first. Balance loaded less than 24 hours ago, and orders paid with Fonepay QR, are charged the standard price. Your order summary always shows the exact amount before you pay.

Paying for an order with Fonepay QR

When you pay for an order with Fonepay QR, the order is placed as soon as your payment goes through. If it can't be placed (for example the package sold out while you were paying), the amount is added to your Mao wallet, following the wallet rule above.

Paying for an order by card

Card payment is offered for subscriptions only; game top-ups and gift cards are paid with Fonepay QR or the Mao wallet. Where offered, you can pay for one order by card, Apple Pay, Google Pay or another method shown at checkout for your country (such as Amazon Pay, Cash App, Klarna, Afterpay or WeChat Pay), in US dollars. The dollar price is shown before you pay. Card payments are processed by Dodo Payments, which acts as the seller of record for the payment and adds sales tax where your country requires it; your bank statement may show its name. The order is placed once the payment is confirmed. A card payment pays for that order only and is never added to your Mao wallet.

If an order paid by card can't be placed or delivered, we refund the payment to the card or account you paid with, not to your Mao wallet.

[Owner to confirm: whether wallet balance expires.]

Mao VIP and Mao Points

Mao Points are a loyalty reward, not money. You earn them on completed orders and for the tasks shown on your Points page. From VIP1, points can pay part of an order at Rs. 1 per point, up to the share your VIP level allows; they can't be used for card payments, withdrawn, exchanged for cash or moved to another account. Points used on an order are returned if that order is refunded. Task and birthday points are given to one account per person and device.

Your VIP level is based on your completed orders in the last 3 months, as described on the Mao VIP page. We may remove points or levels gained through fraud, refunded or reversed payments, multiple accounts or other breaches of these terms, and we may change or end the programme with notice on the site; points already earned stay usable until such a change takes effect.

Orders

If we cannot deliver an order paid from your wallet or by Fonepay QR, its full amount is returned to your Mao wallet balance (not to your bank or payment app), following the wallet rule above. Orders paid by card are refunded to the card.

[Owner to confirm: delivery times, and responsibility for top-ups sent to a player ID you entered incorrectly.]

Business details

[Owner to add: registered business name, PAN/VAT number, address and contact.]